Chicago Loop Alliance Ambassadors provide enhanced hospitality services, foster a consistent pedestrian experience, and keep State Street safe, clean, and beautiful seven days a week.
Street Team Ambassadors
The Street Team Ambassadors monitor State Street from Ida B. Wells to Wacker and select portions of other streets in the Loop, and strengthen relationships with local merchants and visitors, and assist individuals experiencing homelessness and poverty. By understanding and addressing each group’s unique needs, the Ambassadors have become a highly valuable and knowledgeable resource for all who experience State Street. Since the program launched in 2014, the Ambassadors have helped hundreds of individuals gain access to housing and other resources, provided thousands of directions and recommendations to visitors, and helped countless State Street businesses address concerns.
Clean Team Ambassadors
State Street continues to reflect its world-class reputation thanks to the constant care of the Clean Team Ambassadors. These hard-working individuals improve the cleanliness and image of the street by removing litter and graffiti, emptying garbage cans, and removing snow from sidewalks. Mobile technology allows the Ambassadors to track services on a shared system and alert each other of real-time hospitality and cleaning issues to be addressed efficiently and professionally. In 2021, Clean Team Ambassadors tracked over 104,272 surfaces sanitized; 2,667 graffiti tags and stickers removed; 56,449 pounds of trashed removed; and 44.7 inches of snow removed from sidewalks.
Security Patrol
The Chicago Loop Security Patrol monitors State Street for safety and security issues with the goal of making the Loop even safer for businesses, patrons, residents and workers. The unarmed Security Patrol, provided by HLSA Security, works with State Street businesses to address a variety of security issues and if needed are able to detain suspects or, in the case of off-duty police officers, make arrests.
